FAQ

Payment & Security

Q: Will I be charged VAT or extra fees at checkout?
A: No. The price you see is the price you pay. All applicable taxes and import duties are already included. There will be no surprise charges during checkout or upon delivery.

Q: What payment options can I use?
A: We offer secure payment through Credit Cards (Visa), Western Union, and Direct Bank Transfer.

Q: Do you deliver internationally?
A: Yes, we ship globally. To speed up delivery, your order will be sent from our closest regional warehouse.

Q: Can I pay for my order over the phone?
A: To protect your financial information, we do not accept telephone payments. All transactions must be finalized securely through our website's checkout.

Q: How secure is shopping on your site?
A: Your security is our priority. Our site is secured with SSL encryption and adheres to strict PCI-DSS standards, safeguarding your personal and payment information.

Q: What should I do if my card payment fails?
A: First, double-check your card details and ensure your bank permits international payments. If problems continue, please try another payment method or consult your bank. Our support team is also ready to help.

Q: My card was charged, but I didn’t get an order confirmation. What now?
A: This is usually a temporary authorization hold, which your bank should release within 3-10 business days. If the order wasn't confirmed, you won't be charged. If the amount is deducted, contact us with your details for a swift resolution.

Q: I'm having trouble completing my order online. What are my options?
A: Please get in touch with our Customer Support via email or live chat. We can help you complete the process or may provide a secure alternative payment link.

Order Processing & Shipping

Q: Are all items, like team jerseys, ready to ship?
A: The majority of our products are in stock. High-demand jerseys during major tournaments may sell out fast. Current stock levels are shown on each product page.

Q: Can I change my order after paying?
A: We can only attempt changes if your order hasn't started packing. Contact us immediately, and we'll try our best to accommodate your request.

Q: Can I cancel my order?
A: Orders can be cancelled within 1 hour of placement, as long as they haven't been processed for shipment. Please see below for the procedure.

Q: How do I cancel an order?
A: Reach out to our Customer Support team right away via email or your account dashboard, quoting your order number. We'll confirm if cancellation is possible and act promptly.

Q: What are the shipping options and delivery times for Europe?
A: We ship from EU-based warehouses with tracked services. Delivery within Europe usually takes 7-10 business days. Worldwide delivery times vary from 7 to 21 business days by destination.

Q: How can I track my order?
A: After dispatch, you'll receive a shipping confirmation email containing your tracking number. Use it on the carrier's website or your account to follow your order's journey.

Q: What if my package hasn't arrived in the estimated time?
A: First, check your tracking for the latest update. If there's no progress or a major delay, contact our support with your order number so we can look into it with the shipping partner.

After-Sales Service

Q: What is your returns policy?
A: You may return unused items in original packaging with tags attached within 14 days of delivery. Customized or special items cannot be returned unless they have a defect.

Q: How long do exchanges or refunds take?
A: After we receive your return, we process it within 7-21 business days. Refunds are then issued to your original payment method. The time for the refund to show in your account depends on your bank or payment provider.

Q: Are there any fees for returns or exchanges?
A: The customer covers the return shipping cost unless the item was sent incorrectly or is faulty. We do not apply any extra handling fees for processing returns or refunds.